Shipping & returns policy
Shipping
NZ Flat Shipping Rate - $8 NZD
Free NZ wide shipping - orders over $150 NZD
Express International shipping - $32 NZD
Credit Returns Policy
We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our clothing.
If you have a question about sizing then please feel free to contact us at emeredesigns@gmail.com or via our facebook page prior to making your purchase.
Or if you do wish to send something back to change the size / colour etc we will gladly provide you with an Emere Designs store credit. Please do so within 14 days.
Store Credit:
Should you have an item you wish to send back to change the size or colour please send your item/s back to us with your order number and details enclosed.
Once your item has been received by us it will be processed and a store credit will be issued to the value of your return or exchanged if that is what you have requested.
You can use the store credit to re purchase in a new size or colour that you desire.
How to use the store credit:
The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order.
Exchanges
If you would like to exchange your garment for a different colour or size then it is best to make a new order to avoid it selling out before the exchange process has been completed. Once we have received your item you wish to exchange, we will then credit your card. If you would prefer you can wait until we receive your returned item and then we can post out the correct size/colour if in stock (free of charge).
Conditions:
*Sale Items - Discounted products & Promotional items.
There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully
*Items must be returned to us within 21 days of invoice (purchase date)
Items sent to us outside of this date will be returned to sender at the sender’s cost.
We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet) to ensure any returns or credits that need to be processed can be done in the allocated time frame.
* Clothing item must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a health risk and the items must also be returned odour free.
* Cost of shipping the returned item is the responsibility of the buyer.
Faults:
My order has arrived and its faulty! What do I do?
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email at emeredesigns@gmail.com
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 21-day timeline.
Returning your goods:
Please follow the steps below for faulty items or goods to be returned
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery. Sending via tracked courier also ensures that your parcel does not go missing. Emere Designs is not liable for any missing returns and we can only process your return once the original has been received by us.
Return address:
Emere Designs
50 Wellington Road, Wainuiomata, Lower Hutt 5014